Privacy Policy

Grosyhub ("we", "us", "our") operates https://grosyhub.com and sells premium home essentials online in India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or place an order.

Information we collect

We may collect the following types of information:

• Account & contact details: name, email address, phone number, and password (stored securely).
• Order & delivery details: shipping and billing address, order history, and payment status (we do not store full card or UPI credentials on our servers).
• Communications: messages you send via contact forms, email, WhatsApp, or customer support.
• Technical data: IP address, browser type, device information, and cookies used to run the store and improve your experience.
• Marketing preferences: if you subscribe to our newsletter or opt in to promotional messages.

How we use your information

We use your data to:

• Process and deliver orders, including sharing necessary details with courier and payment partners.
• Provide customer support and respond to enquiries.
• Send order updates, invoices, and service-related notifications.
• Improve our website, products, and shopping experience.
• Send marketing communications only when you have agreed to receive them (you may unsubscribe anytime).
• Comply with applicable laws, tax, and fraud-prevention requirements.

Sharing of information

We do not sell your personal information. We may share data with:

• Payment gateways and banks to process transactions securely.
• Shipping and logistics partners to deliver your order.
• Technology providers (hosting, email, analytics) who process data on our behalf under confidentiality obligations.
• Authorities when required by law or to protect our legal rights.

Cookies

We use cookies and similar technologies for essential site functions (cart, login), analytics, and preferences. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Data retention & security

We retain personal data only as long as needed for the purposes above or as required by law. We use reasonable technical and organisational measures to protect your information. No online transmission is 100% secure; please use strong passwords and keep your account details confidential.

Your rights

Depending on applicable law, you may request access, correction, or deletion of your personal data, or withdraw marketing consent. Contact us using the details below and we will respond within a reasonable time.

Children

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.