Return Policy

At Grosyhub, we want you to be satisfied with every purchase. If something is not right, please read this Refund & Return Policy carefully before requesting a return or refund.

Return window

You may request a return within 7 calendar days from the date of delivery. Requests received after this period cannot be accepted unless required by applicable consumer law.

Eligible items

Returns are accepted when:

• The product is unused, unwashed, and in the same condition you received it.
• Original packaging, tags, labels, and accessories are intact.
• You provide valid proof of purchase (order number or invoice).

Non-returnable items

The following are generally not eligible for return (unless defective or wrong item sent):

• Items marked as final sale or non-returnable on the product page.
• Personal care, beauty, or hygiene products once opened or used.
• Customised or made-to-order products.
• Products damaged due to misuse, improper storage, or normal wear after use.

Defective or wrong items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos or video. We will arrange a replacement or full refund including return shipping where applicable.

How to request a return

1. Email info@grosyhub.com or call +91 88665 59670 with your order number and reason for return.
2. Our team will confirm eligibility and share return instructions.
3. Pack the item securely in original packaging and ship to the address we provide.
4. Once we receive and inspect the item, we will process your refund or exchange.

Refunds

• Approved refunds are credited to the original payment method (UPI, card, wallet, etc.) or as store credit where agreed.
• Processing typically takes 5–10 business days after we receive the returned product; bank timelines may vary.
• Original shipping charges are non-refundable unless the return is due to our error (wrong/defective item).
• Cash on Delivery orders may be refunded via bank transfer or store credit after verification.

Exchanges

Exchanges for size or variant are subject to stock availability. Contact support before returning an item for exchange. Price differences, if any, may apply.

Cancellations

Orders can be cancelled before dispatch. Once shipped, cancellation is not possible; you may return the item under this policy after delivery.